FAQ

Leather & Sole is a shoe shop, with an online selling platform – we utilise the Pudo service to deliver your order. We use the locker-to-door service. Courier costs within South Africa are: Pudo locker-to-door: R90 (for 1 pair) and takes 3 to 4 working days from date of dispatch Pudo locker-to-door: R120 (for 2 pairs) and takes 3 to 4 working days from date of dispatch PLEASE NOTE – should we decide to introduce free shipping to any of our clearance sale items and/or to the website at any time, we reserve the right to reintroduce shipping costs at any stage or time, should we deem it fit. Overnight delivery is available to certain main areas within South Africa. Should you wish to have your parcel overnighted to you, please WhatsApp 079 044 0220

A waybill number / tracking details will be provided after dispatch.

Your order will only be dispatched once paid in full. Payment accepted is through our Yoco point of sale, or direct EFT (bank account details are given at checkout) Should you pay by EFT, proof of payment must be emailed to sales@leatherandsole.com Merchandise will be sent once payment has reflected in our bank account.

Should we NOT have your shoes in stock and should the note on the product and shop page confirm the same, you are welcome to ORDER and we will manufacture your selection. There is a lead time of approximately 2 weeks. This is included individually on each of the applicable products for your ease of reference ahead of adding your cart and checking out. You will be asked to pay upfront for your order. The dispatch of stock orders will take approximately 2 to 4 working days from the date that payment is allocated to your invoice. *Please note that the lead time for the delivery of your shoes via courier is over and above this.

Leather & Sole will be in touch with you via email, telephonically or via WhatsApp should there be any delay or issues relating to the manufacture of your order, in which case you are welcome to cancel and elect to receive a refund.

As with most natural materials, leather by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your Leather & Sole product.

All exchanges “carry” a handling fee of R150 (for main areas) for up to 2 pairs of shoes. This is a contribution towards the logistics involved in arranging collection of your original shoe/s and dispatch of your exchange shoe/s back to you. Should you need to exchange 3 or more pairs of shoes, then the exchange handling fee will be R250. For those clients in outlying areas, the handling fee levied for up to 2 pairs of shoes is R200. Should you wish to exchange 3 or more pairs, the handling fee will be R300. Please note that exchanges may only be processed for those orders within 30 days of receipt of your shoes. Proof of purchase will be required to approve all exchange requests. Exchanges on items that show ANY measure of wear will not be accepted/processed. The return of worn items to yourself will be for your own account.

Refunds will be affected to the value of the shoes being returned to Leather & Sole, less a R190 handling fee for the collection thereof if you are returning 2 pairs to Leather & Sole. Should you need to process a refund on 3 or more pairs then the handling fee for your exchange will be R270. The refund will be processed via EFT and only once the shoes are back in hand at Leather & Sole. Refunds will not be processed for shoes that show any measure of wear and must be affected within 14 days from the date of receipt of your order. Please note that the items being returned for a refund MUST be returned to Leather & Sole in their original packaging and a proof of purchase is required to accept a returned item. Any items that are returned to Leather & Sole and are damaged due to inadequate protective packaging will NOT be liable for the processing of the refund. Repeat returns and refunds for more than 2 pairs of shoes will warrant a higher handling fee. For further assistance regarding the collection of your shoes for a refund please email sales@leatherandsole.com Refunds on items that show ANY measure of wear will not be accepted/processed. The return of worn items to yourself will be for your own account.

Please note that all discounted products are final-sale items and may not be refunded. This includes all end of range sales, flaw sales, and Black Friday sales etc. Exchanges may be allowed on certain items and will need to be determined by our exchange department.

Leather & Sole is proud of the quality leathers we use and the experienced workmanship of our machinists, technicians and hand lacers. If there are any faults in our products we will repair and if not repairable then we will be happy to replace the product at our expense. Please note that this warranty period is valid for a period of 6 (six) months from the date of receipt of your order. Please note that damaged/flawed shoes because of wear and tear will NOT be considered for repair or replacement We must be notified within 3 (three) days of delivery of shoes of any faults, queries and/or issues in writing and via email to sales@leatherandsole.com Leather & Sole takes customer service seriously and as such, each case shall be handled individually